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Working at Salaam Microfinance Bank

Our aim is to attract, nurture, develop and retain the most talented people available and support them in expanding their skills and capabilities to ensure that the Salaam Microfinance Bank Limited is the destination of choice for the brightest talents in the industry.  At Salaam Microfinance Bank Limited we have different programs where individuals can discover  and grow their carriers while serving with us.  All our programs are usually open for people of all walks of live while embracing inclusivity. Here below are our employee programs

Graduate Program

Internship Program

Employee Program

Management Program

Vacant Positions

No available vacancies at the moment.

Branch Manager

Job Purpose:

Responsible for driving business growth, managing credit and daily branch operations, and leading the branch team in compliance with bank policies and regulatory standards.

Key Responsibilities:
  • Lead branch staff to uphold regulatory and business standards.
  • Oversee staff performance, foster a high-performance culture, and ensure adherence to controls, risk policies, and procedures.
  • Address audit issues promptly, safeguard branch assets, and ensure all branch operations align with policies and goals.
  • Conduct financial analysis to manage revenue, costs, and profitability.
  • Drive sales and marketing of bank products, increase CASA activations, and source cost-effective deposits.
  • Generate operational and financial reports on a regular basis.
Skills and Experience:
  • Bachelor’s degree in Business Administration, Accounting, or related field; banking or CPA (K) qualifications preferred.
  • Knowledge of Islamic banking products and services.
  • Minimum 6 years’ branch management experience in banking with proven success.
  • Familiarity with the Banking Act, CBK procedures, and banking regulations.
  • Strong leadership, interpersonal, and compliance skills.

Operations Officers

Job Purpose:

To deputize the branch manager in overall branch leadership, ensuring adherence to proper processes, procedures, and controls. Support and ensure provision of excellent customer experience.

Key Responsibilities:
  • Ensure compliance with KYC, AML, and bank policies, including Business Continuity Plan (BCP) implementation.
  • Oversee branch opening and closing procedures, cleanliness, and product policy adherence.
  • Coordinate with teams for efficient customer service and transaction approval.
  • Manage risks by adhering to operational, security, and control standards to prevent fraud.
  • Support cost management, timely reporting, and maintain a satisfactory audit rating.
  • Act as vault custodian, ensuring daily cash balance accuracy.
Skills and Experience:
  • University degree (business-related degree preferred).
  • Professional banking qualifications (AKIB) or accounting credentials advantageous.
  • Minimum 5 years’ experience in banking, with strong exposure to branch operations and processes.
  • Good understanding of core banking systems.
  • Proven record of meeting customer expectations and exceeding targets.
  • Excellent analytical skills and strategic sales ability within accounts.

Relationship Officer

Job Purpose:

As a Relationship Officer, you'll be the face of our organization to our clients.You'll focus on building and nurturing strong relationships, understanding client needs, and providing tailored solutions.Your ability to connect with people and identify opportunities will be crucial in expanding our client base and ensuring client satisfaction..

Key Responsibilities:
  • Committed to excellence: Dedicated to delivering high-quality work and achieving outstanding results.
  • Customer-focused: Passionate about providing exceptional service and building lasting relationships.
  • Results-oriented: Driven to meet and exceed targets.
  • Team players: Able to collaborate effectively and contribute to a positive work environment.
  • Proactive and adaptable: Eager to learn, take initiative, and thrive in a dynamic environment.
Skills and Experience:
  • Relevant experience in the financial services sector or a similar customer-facing industry.
  • A proven track record of success in their current role.
  • Strong communication, interpersonal, and problem-solving skills.
  • A commitment to professional growth and development.

Customer Service

Job Purpose:

The Customer Service Officer plays a vital role as the first point of contact for Salaam Microfinance Bank clients, ensuring professional, efficient, and Shari’ah-compliant service delivery.

Key Responsibilities:
  • Handle customer enquiries, complaints, and requests promptly and accurately.
  • Guide clients on bank products and services in compliance with Shari’ah principles.
  • Support account opening, loan applications, and other front-office services.
  • Resolve issues or escalate to appropriate departments when necessary.
  • Ensure compliance with KYC, AML, and bank policies.
  • Promote digital banking and self-service options to customers.
Skills and Experience:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Customer-focused mindset with high levels of patience and empathy.
  • Basic knowledge of Islamic finance and banking practices is an added advantage.
  • Ability to work well under pressure and multitask.
  • Good computer and system navigation skills.

Join Us and Make a Difference!

At Salaam Microfinance Bank, we value our employees and believe in creating an inclusive workplace where everyone can thrive. If you’re passionate about helping clients achieve their financial goals and want to be part of a dynamic team, we’d love to hear from you.

How to Apply:

Join our team in Nairobi! 
 
Send your application via the channel specified below.
 

info@salaammfbank.co.ke on or before 30th June 2025.

Please have the Job Title as the subject line of your email.

Send Application

Salaam Microfinance Bank Limited is a trusted and reputable financial organization regulated by the Central Bank of Kenya under the Microfinance Act of 2006. The Bank provides Sharia compliant products and Services nationwide. Salaam Microfinance Bank Limited has been in operations for the last decade and understands well the operating environment

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Contacts Info

  • www.salaammfbank.co.ke
  • info@salaammfbank.co.ke
  • Head Office, Park Plaza, Opposite Jivanjee Garden, Moktar Daddah Street
  • Office: +254-718373737
    Cell: +254-717233333

A SALAAM INVESTMENT BANK COMPANY

Regulated by Central Bank of Kenya

Copyright © 2024 Salaam Microfinance Bank

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